What our customers said!
With over 20 years of serving and meeting the needs of a wide range of customers we have developed many lasting customer relationships. We would like to express our appreciation to our customers that gave us many encouraging responses and feedback throughout the years.
“I first came across Glassnetwork while doing a “google search”.
When I called your company, a person by the name of June answered.
He was very polite and patient when answering my questions.
Throughout the entire time I have dealt with June, he has been nothing but AMAZING.
His customer service skills are EXCELLENT.
He always listened to what I wanted in the product.
Whenever I had a complaint, he always rectified / solved the problem.
Most importantly, he also admitted whenever a mistake was done by the staff. He never tried to cover it up.
He was always punctual for his appointments and during the rare times he was late, he would always inform me to let me know he would be late.
He took care of even the tiniest details – an example being the time my mirror needed a small piece of rubber.
He came all the way just to fix the rubber.
It is rare to get service like this in Malaysia.
So it is such a pleasure to get wonderful service like this.
On another note, the boys who came to do the work in my house were always very polite and friendly too.
They always came with smiling faces.”
We had extensive building works done and the service received from beginning to end from your company shows your commitment to us. Thank you.
Their punctuality, professionalism and speedy action on installing the powder coated performance aluminium frame with laminated glass within 1 ½ days to my unit facing the highway were most appreciated. We now have good night sleep minus the sound from vehicles ramming up the highway after the installation!!!
Thanks once again.
I just wanted to thank your company for being so amazingly efficient. You came when you said you would, you did what I expected, it looks superb and you cleaned up all the messed.
Thank you for the excellent glass art work. I do appreciate your total professionalism and the follow up emails and calls. Keep up the good work.
The product (glass sliding doors for 2 condo balconies) and installation services provided by Glass Network have exceeded my expectations. Initially, I sent an enquiry e-mail to Glass Network and 7 other similar companies listed on the internet. Glass Network was the only one to respond in less than 24 hours and a preliminary measurement appointment was arranged on the next working day.
The preliminary appointment was carried out very professionally and efficiently; the team arrived on time, the product and design were explained and discussed in detail and we were given a clear idea of the final product and service to be provided. We received a comprehensive quotation on the same day and follow-up phone calls. The actual installation appointment also ran very smoothly. There were no delays and the installation was both clean and problem-free.
Communication (via e-mail and telephone) throughout the entire process was exceptional in terms of response time and clarity. Mr Chau catered to our specific requirements, tight delivery timeline and gave us excellent advice on issues such as the type of glass appropriate to our needs. In addition, administrative matters such as sending us quotations, invoices, list of workers and other documents etc were handled extremely professionally and efficiently. I did not have to make multiple requests or follow-up calls – Mr Chau led the entire process.
Overall, I am very satisfied with the final product and service and would gladly recommend Mr Chau and Glass Network to friends and family.
We wouldn’t hesitate to use Glass Network for any project we have in the future. The staff was able to give us advise, a mock-up and a quote for the products extremely quickly with many options from different price points. When we got our signs we were very pleased with the finished product and how quickly everything was done. Thanks again’.
Kementerian Kewangan, Putra jaya
Thank you for a wonderful job on our signs! We appreciated your expertise, your patience with us, and how quickly you finished and delivered the signs. Sincerely’,
They were very professional. The windows are beautiful. They paid great attention to detail. I will highly recommend them to family and friends.
Mary, Kota Damansara
Provided quality service at reasonable prices. Able to work with our schedule to setup and install time that would work for us. Very please with the customer service and product. Thank you.
We’re quite happy with the results in terms of noise reduction achieved by your company’s proposed & installed double glazing panes + doors.
Prolonged & quiet nights rests are our rewards.
I would like to commend you & your team for the quality of material and skilled installation, a job well done!
Will recommend your company whenever the subject of noise comes up here in our Penang circles.
We were most impressed with the job done by the workers, who were a great advert for Glass Network. They were hard working, courteous and very tidy, the completed job looks excellent and we would have no hesitation in recommending Glass Network to anyone.
Joanne Teh , SierraMas
Love the stained glass panels as it looks so elegant and enhance the design of my home.
Mrs Susan Yeap, Kota Damansara
Our shower enclosure looks even better than we imagined. The extra time you took to discuss the design and measuring of the enclosure with us resulted in a complicated enclosure working out perfectly.
Tom and Shelly